Why is the total title count in my collection incorrect?

I understand that the first number is the total titles "showing", and the second number is the total titles in the collection.
I have selected to show "All Groups" so it should show all the titles in my collection.

The numbers showing in my app are 4749 (4745). Why is the total title number lower than the showing title number? This makes no sense.

Prior to the last sync of my account the collection title count was correct "4749", and since that sync the count is is now showing incorrectly.

I have configured all the groups to be counted.

Of the total titles I have in my collection below is the group breakdown:

Owned, for keeps = 1522
Previously owned = 450
Wished = 6
Rented = 400
Digital = 2371
Add those up and the Total = 4749

I have categorized "Movie Collections" under Seen, and this is not counted:
Seen = 522

I have attached screen shots showing my in app collection breakdown.

Per the in app message: "The first counter shows the titles currently displayed on screen, dependant on group selection, applied filters, and including only box set set parent titles, and not child titles if box sets are nested. The second counter shows the entire total amount of titles in your collection within counted groups, independent on what is currently displayed."
Somehow the total of displayed is showing as 4749 but the entire total is showing as (4745). I dont have any groups or titles that account for the 4 title difference. And how can the displayed number be more than the total number?

This also doesn't explain how it was working fine a couple days ago and after the last sync, now the counts are screwed up, and I have done nothing to my account or app settings in that time, other than a sync when opening the app. Did 4 titles when syncing get modified and are now not being counted toward the total? Is that even possible?

File Attachment(s):
Collection count 4749 (4745).PNG (718kb) downloaded 0 time(s).

johnnyicemaker attached the following image(s):

So, I take the non-answer since Jan 31 for this thread to mean that you have no solution for this and that it is a known bug that will remain unfixed for the forseeable future?

iOS app is begining to look unsupported from my perspective as I have two current issues that have not had any further response in the forum. Weeks of non-response for this one and over 10-months for the other issue.

The main reason for it being very complicated to give you a good overview of this is the "Count As" functionality.

The "Count As" functionality, which I can see is also heavily used in your titles in the personal titles affects the total count only, and not the amount of titles shown on screen.

"Count As" gives a more accurate count of titles, but it also makes it much more difficult to get an easy overview.

So, as much as I would like to give you an easy answer to this, I cannot.

If a title with a parent and tree child titles do not have "Count As" set, it counts as 4, as there are 4 profiles, 1 parent and 3 children, which is not really accurate - this is why we have "Count As".

If "Count As" is then set to 3, this title counts as one less than it did before.

If you have your collection set to not nest box sets, and show both parent and child titles on screen, that would count as 4 when displaying, but when the total counter takes "Count As" into account, it is only counting as 3 - therefore it is not uncommon for the total counter to be less.

"Count As", as I remember it does NOT apply to the group overview you have.

---

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows

Thanks for responding. Looks like i will need to spend the 3-4 hours on my side and see if i can figure out where the "count as" is off. Hoping it is a box set, as that hopefully shouldn't take too long to look for.

I brought this up because my collection looked fine until some point near the end of January. I opened the app and it syncd and then the count was off as described above. But before that everything was fine (to me), and I did nothing in my collection to result in a count change, it was a simple sync.

Does that mean that another user changed the count as for a box set that I have in my collection that threw my collection count off? Thus the sync being the trigger for the change?

I had set my count as to account for all titles, both box set parents and child titles, so the overall group view of all titles in my collection would be the same as total count of titles in my collection. When count as first was implemented, I went into all my box set titles and changed the personal count as to equal the total. Somehow a box set, or several, may have been missed and now it has revealed itself??

I did not understand the meaning of count-as. In My Movies Collection under Personal Data, the value count-as -1 appears for some movies. If I want to save changed data, the error count-as entry invalid appears. I have to delete the value first in order to save the data.