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My Movies » My Movies for Windows » Support » "There was a problem storing data into the internal database - Synchronization aborted" -

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"There was a problem storing data into the internal database - Synchronization aborted" -

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binnerup

Posted: Thursday, April 3, 2025 11:01:10 AM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 50,099
Location: Aarhus, Denmark

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(548)

Sounds good.

Pre Release 9 is incorrectly marked, it identifies as PR8 - we will fix it for PR10.

Having trouble installing or upgrading to My Movies 5? Click here for troubleshooting.

Having a problem? Searching our Knowledge Base is always the first step.

How can I produce a log file in My Movies for Windows?

How can I fully uninstall My Movies for Windows

manni

Posted: Tuesday, April 8, 2025 2:35:59 PM

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Joined: 1/2/2008
Posts: 515
Location: UK

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(13102)

Hi Brian,

I'm having the same issue with 5.41 PR9.

I had no problems adding title on my client (XPS laptop) and having them added to the server (HTPC) since I upgraded.

However, today I'm getting this message on both server and client. Both go through the TV Series but fail to sync on the first title.

I'm hoping that V5.41 doesn't need the iOS app to be more recent than V3. I have purchased V4 and V5 to support MyMovies, but I have to use V3 as it's the last version that support network playback for my Dune, Oppo and HTPC.

I have a backup of my V5.40 database, so hopefully I'll be able to go back, but I'll have to do it quickly in order to not have too many titles to re-add. Please advise!

Thanks!

MCE Win11 Pro x64 / MM V5.40 / CMC / jRiver / JRVR / nVidia 566.36
Ryzen 5950X / 4.5GHz / 32GB RAM / 2TB SSD PCI 4.0/ Zotac RTX 3090 Trinity 24Gb / LG 4K 28" / Samsung S90C / Denon X8500HA
Dune Pro 8K Plus / Shield Pro 2019 / M9702 Oppo 203 / ATV 4K 2021
MM Pro for iPhone 16 Max Pro and iPad Pro 11.5"
Media servers: Unraid 114TB (19x6TB) + Unraid 84TB (14x6TB) - Backup: Synology 72TB DS-2411+ (12x6TB RAID6) + Synology 72TB DX-1211 (12x6TB RAID6)

binnerup

Posted: Wednesday, April 9, 2025 7:45:57 AM

Groups: Administration , Windows RT/8 Discussion Group

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Please post a log, and I can see what is the cause of it.

manni

Posted: Wednesday, April 9, 2025 3:40:37 PM

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Thanks. It looks like it self-resolved when I switched the share on which most recently added/modified titles were. Do the titles have to be online for sync to work with the new version? I'll try to dig a log when I'm back at my desk.

binnerup

Posted: Thursday, April 10, 2025 4:48:26 PM

Groups: Administration , Windows RT/8 Discussion Group

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They do not, no...

manni

Posted: Thursday, April 10, 2025 6:15:36 PM

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Posts: 515
Location: UK

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Thanks Brian, good to know that the shares don't have to be online. I did a clean install and forgot to copy a log. I'll post one if it happens again.

riotray

Posted: Saturday, April 12, 2025 11:27:04 AM

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Joined: 11/16/2013
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(2)

manni wrote:

Thanks Brian, good to know that the shares don't have to be online. I did a clean install and forgot to copy a log. I'll post one if it happens again.

Hi! For some reason the "collection management" doesn´t work anymore on my desktop PC (WIN11). My laptop does work fine though...

I can´t synchronize and my whole database isn´t displayed at all. The error from the subject line of this thread is displayed.

Where is the problem here?

File Attachment(s):
log.txt (5,233kb) downloaded 2 time(s).

binnerup

Posted: Saturday, April 12, 2025 1:13:56 PM

Groups: Administration , Windows RT/8 Discussion Group

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riotray wrote:

manni wrote:

Thanks Brian, good to know that the shares don't have to be online. I did a clean install and forgot to copy a log. I'll post one if it happens again.

Your client are unable to connect to the database.

Is this a multi-zone environment where one client connects to a server, or is this is a standalone install?

riotray

Posted: Saturday, April 12, 2025 4:22:45 PM

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I installed the "standalone version". The database is stored at binnerup, right? There seems to be no issue with the same kind of installation on my laptop...

binnerup

Posted: Saturday, April 12, 2025 10:39:35 PM

Groups: Administration , Windows RT/8 Discussion Group

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Ok - the client is unable to connect to the database.

So, you must uninstall, use our clean tool (search uninstall on kb.mymovies.dk) and reinstall.

Chance is that the database server is broken.

userno84

Posted: Sunday, April 13, 2025 12:51:46 AM

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binnerup wrote:

Ok - the client is unable to connect to the database.

So, you must uninstall, use our clean tool (search uninstall on kb.mymovies.dk) and reinstall.

Chance is that the database server is broken.

kb.mymovies.dk isn't working either (ERR_CONNECTION_TIMED_OUT).
This entire situation has been going on for months. What are you doing?!
And why the hell do you need an extra cleaning tool just to uninstall your own programme? You're constantly spamming emails begging people to get the latest version of the mobile app, yet you still can't sort out problems that have been around since last year.

Truly embarrassing.

binnerup

Posted: Sunday, April 13, 2025 8:47:24 AM

Groups: Administration , Windows RT/8 Discussion Group

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userno84 wrote:

kb.mymovies.dk isn't working either (ERR_CONNECTION_TIMED_OUT).

kb.mymovies.dk is running under https - https://kb.mymovies.dk.

userno84 wrote:

This entire situation has been going on for months. What are you doing?!

The fact that the site runs on https?

userno84 wrote:

And why the hell do you need an extra cleaning tool just to uninstall your own programme?

Because the installer by default do not remove the installed database server, and therefore users data. The database server is not something that can be uninstalled by a Windows Installer, and it is done with a clean tool to avoid users loosing their data.

userno84 wrote:

You're constantly spamming emails begging people to get the latest version of the mobile app, yet you still can't sort out problems that have been around since last year.

Which issues have you had since last year? Have you contacted our support on support@mymovies.dk with the issues you have?

We can keep our services open, continue to provide support, services for reporting of missing titles, incorrect data, processing of data and continued development ONLY because a big percentage of our users choose to upgrade to a new version every second year.

Users such as yourself who are using the free version on Windows, never having purchased anything on Windows, and have chosen to not upgrade to the new versions of the app can thank the rest of our users that you still have the service available.

Perhaps you should consider another service for your usage?

riotray

Posted: Sunday, April 13, 2025 10:27:35 AM

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Hi!

I deinstalled the desktop application and cleaned the settings with the mentioned tool.
Now I´m getting the message, that my database is "suspect" and I need to wait 15 minutes to try again. Waiting doesn´t seem to help...

binnerup

Posted: Sunday, April 13, 2025 12:28:37 PM

Groups: Administration , Windows RT/8 Discussion Group

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riotray wrote:

After a re-install, or?

A suspect database is typically caused by the machine being shut down while the database server was writing to the database.

This means uninstall, clean tool, and reinstall - again, if you already did.

riotray

Posted: Sunday, April 13, 2025 2:15:02 PM

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Joined: 11/16/2013
Posts: 5

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I had to reinstall twice, now it seems to work again.
Thanks for caring.

I´ll consider purchasing the app-update.

binnerup

Posted: Sunday, April 13, 2025 2:46:12 PM

Groups: Administration , Windows RT/8 Discussion Group

Joined: 2/1/2005
Posts: 50,099
Location: Aarhus, Denmark

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riotray wrote:

I had to reinstall twice, now it seems to work again.
Thanks for caring.

Sounds good - otherwise, write back.

riotray wrote:

I´ll consider purchasing the app-update.

Thank you for your support.

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