|
|
Groups: Member
Joined: 4/16/2011
Posts: 8
Rank:
 (5)
|
Hi, for a while now the link to my online collection just shows the message "Loading Collection..." forever - it doesn't even allow the entry of the viewing password that I set. I've tried removing this password, but the same problem persists. If i disable online collection, then that does change things - it shows online that it is disabled. However, re-enabling just brings back the old problem.
Does anyone have any suggestions, or is anyone experiencing the same problem?
|
|
Groups: Member
Joined: 10/8/2023
Posts: 43
Rank:
 (110)
|
Seem to have the same problem.
Logged in, no password for online share. Loads fine. Not logged in, loads fine.
Set password. Logged in loads fine (expected), not logged in, stuck on "loading collection". No option to enter password. Tried different browsers, different devices. Even tried to access your page, also got "Loading collection" forever.
Tried removing password. It will not actually remove it. I hit save changes(update?), and it goes back to my main page. Travel back to settings and it still has a password set. Can not remove password now. Can not share my collection.
|
|
Groups: Member
Joined: 4/16/2011
Posts: 8
Rank:
(5)
|
Are other people's online collections working? Or is the whole feature broken? If so, that's quite a shame - the ability to share my collection with others is a major selling point for this software for me...
|
|
Groups: Member
Joined: 4/16/2011
Posts: 8
Rank:
(5)
|
Also, does anyone know how to get a response from binnerup? I've emailed them a couple of times about this issue, and then written it on here, but they don't seem to be responding :(
|
|
Groups: Member
Joined: 10/8/2023
Posts: 43
Rank:
(110)
|
binnerup responds whenever they deem appropriate. This clearly is not a full time gig. I imagine this barely makes enough money to break even. I'm sure there is something they do with their time/day that is far more important than this (day job, family). I also know binnerup is very busy preparing v5 of the android app. As the online service is the long term goal of the service, I'm sure it will be looked into soon.
|
|
Groups: Member
Joined: 10/8/2023
Posts: 43
Rank:
(110)
|
Ok i did discover at least how to remove the password protection, just blank the password then hit update, dont toggle the password protection off. Blanking the password and saving turns it off.
Remove password, collection is shareable again. Adding password back, it stops working.
|
|
|
guest |